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Important: UPS will not deliver to a P.O. Box

Customs Charges/Import Duties: For international orders, any taxes or duties assessed by customs will be the responsibility of the recipient.

Signature Waivers: Customers choosing to waive required signatures for express deliveries assume all responsibility for their orders once they leave our facilities.

Special Instruction: Please do not ask us to have the USPS leave packages "on the back porch," etc., as the USPS does not accept special requests.

UPS Tracking: If you have elected to ship via UPS and would like to track your order, please go to the UPS website and enter your tracking number to check the shipping status.

Lost Packages: On rare occasions, due to no fault on our part, a package sent via the USPS may not arrive at its destination. In such an instance, we will reship your order after a reasonable time has elapsed, but will require that you sign and return a letter confirming that your package indeed was never received. This is required so that we can be reimbursed by our insurance company. If we do not receive this signed form back from you, we reserve the right to charge you for the replacement shipment.
*Important: The U.S. Post Office will not track a package until 30 days have passed. After the 30 days they consider it lost and take the proper procedures to find it.
Copyright © 2010 Gemorama Inc, All Rights Reserved

E-Mail: customerinquiry@gemorama.com | Customer Care: (781) 878-4010 | Fax: (781) 878-4284 | Toll-Free: (800) 878-1903 (US Only)
Gemorama.com | 155 Webster Street Hanover, MA 02339
Copyright 1969-2009 Gem-O-rama Inc.All rights reserved.

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